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Return and Refund Policy

In Jewel to Watch, our main goal is your complete satisfaction so purchasing decisions are easy, quick and fully transparent.

If you are unhappy and want to exchange or return the product, you can do this by performing the following steps:

Products can returned or exchanged within 14 days after receiving the order:

  1. Send us an email at info@jeweltowatch.com communicating the intention to exchange or return the product;
  2. Mention the number of the order;
  3. Mention the reference (s) of the product (s) you want to exchange and/or return;

You will receive an email from us, within 2 working days, confirming your e-mail and indicating all the information you need for returning or exchange the product (s).

Must wait for our e-mail with the return information and save the product (s) under the same conditions you've received it to return it;

After our confirmation, you have up to 7 days to ship the product (s) to our address along with a copy of the invoice;

We will review the product (s) within 5 working days after we receive it;

If you proceed accordingly to all of the above, you will receive the value of your order within 30 days;

 

For products exchanges the cost of sending the substitute (s) is the customer's responsibility;

Important: In order for the return or exchange to be accepted, it must respect the following rules:

  • The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);
  • If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
  • You shall ensure that the product conforms to all the accompanying components: samples, gifts, bull, among others, respecting the original shipping conditions;
  • Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to Jewel to Watch;